Refunds & Cancellation Policy

This policy explains how the EqBees Pro subscription trial, cancellations and refunds work.

1. Free trial

Pro starts with a 14-day free trial. You are not charged during the trial. If you cancel before the trial ends, you will not be charged at all. If you don’t cancel, your subscription begins and the plan fee is charged at the end of the trial.

2. Cancelling your subscription

• You can cancel anytime from the Billing page in your account, or by emailing support@eqbees.com.
• When you cancel, your Pro access continues until the end of the billing period you’ve already paid for, and you will not be charged again.
• After the period ends, your account moves to the Free plan (up to 2 active ladders).

3. Refunds

• Because you can try Pro free for 14 days and cancel anytime, subscription fees are generally non-refundable for the current billing period once charged, and we do not refund partial or unused periods.
• If you were charged in error, or a technical fault on our side prevented you from using Pro, contact us within 7 days of the charge and we will review it in good faith and issue a refund where appropriate.
• Approved refunds are made to the original payment method via Razorpay, typically within 5–7 business days.

4. Failed or missed payments

If a renewal payment fails, your subscription may be paused or downgraded to Free until payment succeeds. Razorpay may re-attempt the charge per its standard process.

5. Price changes

Any change to plan prices will be communicated in advance and will apply from your next billing cycle. You can cancel before it takes effect if you don’t wish to continue.

6. Contact

For any billing, cancellation or refund request, email support@eqbees.com or see our Contact page.